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Fix payment issues, such as declined or incomplete transactions

If you take problems paying for Google products, you might need to ready a problem with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A diversity of dissimilar situations may trigger this message. Try these suggestions to resolve the issue:

• If this message is followed by instructions for submitting additional data to the states, please do so. The other steps listed are unlikely to resolve this issue.
• Bank check whether the billing address for your payment method (such every bit a credit card) matches the address recorded in your Google payments center settings. If they don't friction match, update your address in your Google payments center, and try the transaction over again.
• Try using a Google Play souvenir card to complete the transaction.
• Try using the all-time interface for your calculating device:
  • If y'all're using a desktop computer, attempt the transaction using the Google product's website.
  • If you're using a mobile device, try using the product's mobile app (if an app is available).
• If you're using guest checkout when the error occurred:
  • Try signing in to an existing Google account and placing the society again.
  • Endeavour creating a new Google account if y'all don't already have one and visiting the Google Store to attempt the transaction again.

"Unable to complete transaction: Expired carte"

Check to see if your payment method is upwardly to date. If information technology isn't, update it in the Payments heart.

"Unable to complete transaction. Please use another grade of payment."

Note: These steps likewise utilise if you see the error message "Your payment didn't become through. Please endeavour a different payment method or try once more later on."

Try the following:

1. Bank check to see if your payment method is up to engagement. If it isn't, update it in the Payments heart, then try your purchase again.
2. Brand sure you have enough money in your account for the purchase.
3. If you're however having issues, contact your bank to see if at that place's a problem with your business relationship.
4. Try making the purchase again with a dissimilar payment method.

"Your payment was declined due to an event with your business relationship"

If y'all see this message, it might exist considering:

• We saw a suspicious transaction on your payments profile.
• Nosotros demand a little more information to protect your account against fraud.
• We need a petty more than data to comply with Eu law (European customers only).

To set the issue, try the post-obit:

1. Go to the Payments center.
2. Accept action on any errors or requests in the payments center.
   1. You might need to verify your identity before yous can buy annihilation through your Google Business relationship.
3. Make sure your name, address, and payment data are up to date.

"Unable to process payment: Low carte balance"

You might not have enough funds in your account to make the payment. Check your account residual or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Menu is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the carte before you can use it again:

1. Go to pay.google.com and sign in to your business relationship.
   1. If you have multiple accounts, sign in to the account with the grayed-out carte du jour.
2. Click Payment methods.
3. Side by side to the card that says "Verification needed," click VerifyAccuse card.
4. Within 2 days, you'll discover a temporary charge on your card statement along with an 8-digit lawmaking.
5. To complete verification, get to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

1. Confirm which bill of fare y'all want to verify.
2. Check how long agone you tried to verify your card.
   • If less than 2 days: Wait upward to 2 days.
   • If more 2 days: Cheque your card argument. Y'all should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Bill of fare is grayed out & says "card is ineligible"

You lot tin't use this menu for this purchase. Try to make the purchase over again with a different carte.

If the card you want to apply isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more virtually what to exercise if you temporarily or permanently closed your payments profile.

If you're still having problem, contact support.

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Source: https://support.google.com/paymentscenter/answer/9034675?hl=en